Privacy Policy
EBAIA Privacy Policy
Effective Date: [23/10/2025]
Business Name: EBAIA
Address: Derwentdale Farm, Carr Lane, East Ayton, England, Yorkshire
Contact Email: [email protected]
Website: https://ebaialimited.com
1. Introduction
EBAIA (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, website, and AI systems.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of data:
User Inputs and Conversations: Information you provide during AI or phone interactions, including text, voice, or form inputs.
Contact Details: Such as your name, phone number, and email address.
Payment Information: When making payments for our services.
Technical Data: Including cookies, analytics data, and IP addresses (via third-party tools).
3. How We Collect Information
Data is collected through:
Direct communication (forms, phone calls, emails, chat systems)
Cookies and analytics tools
AI system interactions (voice or text)
Integrated third-party platforms
4. Purpose of Data Collection
We collect and process data for the following purposes:
To provide and improve our services.
To enhance AI functionality (manually by EBAIA, not through automatic model training).
To deliver customer support and respond to enquiries.
To communicate with clients.
To conduct marketing and outreach activities.
5. Third-Party Services
We use trusted third-party platforms to help us deliver and manage our services, including:
GoHighLevel – CRM and automation platform
Cloudflare – Hosting, website security, and performance
Namecheap – Domain and DNS management
OpenAI – AI processing and automation functionality
Twilio – Communication services (calls, messages)
Each third party processes data in accordance with their own privacy policies and may store or process information in regions outside the UK, including the United States.
6. Data Retention
We retain personal data until a user requests deletion.
Once a deletion request is received and verified, your information will be permanently removed from our systems, except where retention is required by law.
7. User Rights
Users have the right to request deletion of their data.
To make a deletion request, contact us at [email protected].
No other rights (such as access, correction, or data export) are currently provided beyond deletion.
8. Security Measures
We take data security seriously.
Only Edward Barker has access to stored data.
All platforms used (GoHighLevel, Cloudflare, Namecheap, OpenAI, Twilio) use SSL encryption, secure servers, and access controls to protect information from unauthorized access or misuse.
While we take all reasonable precautions, no online platform can guarantee complete security.
9. International Data Transfers
Some data may be stored or processed outside the United Kingdom.
GoHighLevel stores data primarily in the United States.
Cloudflare operates a global network and may process metadata internationally.
Namecheap may host data in the U.S., UK, or EU depending on configuration.
OpenAI and Twilio may also process data in the United States.
We rely on Standard Contractual Clauses or other legal mechanisms to ensure your data is handled safely under UK GDPR standards.
10. AI and Automated Decision-Making
Our AI system:
May use user data only when manually reviewed or improved by EBAIA — not automatically for ongoing training.
Performs automated tasks, such as qualifying leads and booking appointments.
We do not guarantee the accuracy or outcome of any automated decision.
While our AI is designed to perform effectively, EBAIA and Edward Barker are not liable for any actions, decisions, or results generated by the AI, including failure to generate leads or book appointments.
No guarantees are made regarding performance, unless otherwise stated in a separate written agreement.
11. Cookies and Analytics
We may use cookies and analytics tools to:
Monitor website traffic and performance
Improve website functionality and user experience
Users can manage cookie preferences through their browser settings.
12. Children’s Privacy
Our services are not directed toward children under 16, and we do not knowingly collect personal data from minors.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will always be posted on our website with the latest “Effective Date.”
14. Contact Information
For any questions, concerns, or deletion requests, please contact:
Edward Barker
📧 [email protected]
🏠 Derwentdale Farm, Carr Lane, East Ayton, England, Yorkshire
15. Acceptance
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.